The object of study case click here is to analyze the quality of the logistics department, focusing on the audit process.Purpose of this paper is to present the advantages resulting from the systematic audit processes and methods of analysis and improvement of nonconformities found.The case study is realised at SC Miele Tehnica SRL Brasov, twelfth production line, and the fourth from outside Germany.
The specific objectives are: clarifying the concept of audit quality, emphasizing requirements ISO 19011:2003 "Guidelines for auditing quality management systems and / or environment" on audits; cchieving quality audit and performance analysis; improved process performance reception tenga flip orb materials; compliance with legislation and auditing standards applicable in EU and Romania.